Troubleshooting common problems

I didn’t receive a sign-in code

• Check spam or junk, and that the address is right (Use a different email).
• Choose Send a new code. Codes expire after 5 minutes; only the newest one works.
• After several attempts you may need to wait a minute before trying again.

Google sign-in problems

• “This email already signs in to an OweJar account through Google”: that address is connected as the Google sign-in of an existing account. Use Continue with Google to open it.
• “That Google account’s email already belongs to another OweJar account”: you tried to connect Google with an email another account uses. Sign in to that account, or connect a different Google account.
• “Google hasn’t verified the email”: verify it in your Google account, then try again.
• “Took too long or was started in another browser”: start again in the same browser and finish within a few minutes.

My AI assistant can’t connect or tools are missing

• Check the address is exactly https://owejar.com/mcp and that authentication is set to OAuth.
• Sign in with the same OweJar account that holds your records.
• If a tool reports missing permissions, reconnect and allow that permission, then refresh the assistant’s tool list.
• If the connection stopped working, check Account → Connected apps: it may have been disconnected. Connect it again.

“Approve this exact change in OweJar first” or “the approval expired”

Approvals last 10 minutes and work once. Ask the assistant to prepare the change again and approve the new link promptly.

Records from my phone aren’t on the web

• The web shows cloud records only. In the phone app, open Me → Multi-device sync, check you’re signed in to the same account, and choose Sync now.
• Resolve any changes marked as needing attention on the phone.
• A book started on the web is separate from records on a phone; they aren’t merged automatically.

“Update OweJar” or “cloud upgrade required”

Your book uses a newer feature, such as loan interest, that an older app version can’t read safely. Update OweJar on every phone that uses your account, open each app and sync.

A shared link doesn’t open

Statement, invite and view-only links stop working when they’re turned off or replaced by a new link. Ask the person to send the current link.

“Confirm it’s you” keeps appearing

Some actions need a sign-in from the last 10 minutes. Confirm with a new email code or Google; signing in with the phone QR code doesn’t count for these actions.

Still stuck?

Email hey@nive.sh or use the support form. Describe what happened and your device or browser. Never send sign-in codes or tokens.